How does the design process work?
Just send us whatever you currently use for promoting
your firm (if anything) - brochure, logo, bios, firm
profile, services, etc. You can send it via postal mail,
email or fax. If there is a particular site style you
like, direct us to examples on the web (they do not have
to be sites we designed). Many of our clients have very
particular ideas about what they want and others simply
send us their list of services and let our designers
take it from there. We work well in either situation.
How long does it take?
We will typically have a construction page up for you to
review within 5 to 10 working days (or less) after
receiving your information. If you are anxious to get a
site designed faster than that, we have obliged firms
many times in the past. Once you have reviewed the
construction page, we will usually finish the site
within a week.
What if we don't like the site you design for
We will scrap it and start over! As experienced
designers, we know that site style is entirely subject
to personal taste. We rarely destroy a site we have
designed - we typically try it out on a different firm
because we know that if we like it, someone else will
like it as well. We will tell you however, that since we
concentrate exclusively on CPA firms and know the
industry well, our success rate at "getting it right the
first time" is around 80%!
We already have our domain (ourfirm.com)
registered with our local ISP and do not want to change
That's not a problem. Most of our clients keep their
domain with their local ISP just for that same reason.
You can keep your domain on a local server, yet have a
website using that domain on any server around the
world. We will handle that for you as part of the setup.
Your e-mail service will never change or be interrupted.
If we go with your full service ($150 per
month), how does the "free hour" work for website
Anytime you want us to make a change to your site
(adding an in-house newsletter, adding or subtracting
new employees, services, etc), simply e-mail us what you
want done. Some clients edit their own pages and e-mail
them to us while others simply e-mail them in a word
document. If you send us your changes in electronic
format (word processing document for example), we can
generally get them online in well under your half-hour
time frame. If you have extensive changes that require
more than one-half hour, we charge $50 per hour and will
give you an estimate upon request.
We like your newsletter and other content, but
we also like the website we already have or we have a
client that designs websites. Can we still use your
Absolutely. We can either transfer your current (or
future) website to our server or you can leave your site
where it is and simply link in to a directory we will
set up for you on our server for your specially designed
content pages. If you are paying another company a
monthly fee for hosting your site, however, we would
recommend moving it to our server since our monthly fee
is the same regardless of whether we host your homepages
We design and maintain our own website in-house.
Is there a way we can use your content?
Yes. We have several clients that merely download our
content pages (calculators, articles, links and database
pages) from a directory we give them on our server. They
then take those pages and change them any way they like
to match their site.
If we maintain a site on your server, will we
have access to make our own changes anytime we want?
Yes. You can use our Website Manager program via the
internet to download and upload pages, graphics, etc to
your website 24 hours a day.
Is there a long-term contract we would have to
Since we are an internet "management" firm for CPAs, we
offer our design and setup charges free for new clients in order
to encourage monthly management business. For that
reason, we do require you to use our content service for
After 12 months, however, you are free to drop our
service at any time and you own your website.
If you design our site and we later drop your
service, can we move the pages you designed for us to
Any pages or artwork that we design "exclusively" for
your firm will be owned by your firm and can be moved to
another provider. Obviously, any content pages such as
newsletters, articles, calculators, databases, etc. are
copyrighted by us and should not be copied from our
We currently have our own newsletter we send to
clients. Can we add it to our site and, if so, at what
Not only can you add it to your site, but we encourage
you to make your site as interesting and informative as
possible to your clients. As long as you send the
newsletter to us in electronic format (word processor
document, etc.), it should take us less than half an
hour to load it to your site and create a link. If you
subscribe to our full-service, that half-hour is free.
If you are an intermediate level subscriber, our minimum
charge for a change or addition is $25 which almost
always covers additions or changes of that type.
If we subscribe to your website service, can we
reprint your articles in our local newsletter?
Absolutely! You "own" the rights to those articles in
your market area, so feel free to reprint them in your
local newsletter if you wish. That helps make our
service even more economical for your firm if you
currently use another newsletter service or take up
valuable employee chargeable time presently on writing